The purpose of this paper is to champion the cause of John Seely Brown and Paul Duguid in their pleas to not lose sight of the inherent value of business practices formed from the tacit understanding of knowledge workers. Seely Brown and Duguid’s (2000) short paper on ‘‘Balancing act: how to capture knowledge without killing it’’ introduces the challenge of balancing business processes with business practice. This paper aims to provide added weight to the argument by positioning it within the academic literature. A connection will be briefly built to foundational theories of ‘‘bounded rationality’’ (Simon, 1979) and ‘‘evolutionary theory of economic change’’ (Nelson and Winter, 1982) and the general tacit knowledge verses explicit knowledge discussion.
Balancing Business Process with Business Practice
Balancing Business Process with Business Practice
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