Optimising and managing your business relationships are now not only pervasive but can directly impact your bottom line. The ability of your staff to build effective and productive interactions both within and external to your organisation is a key challenge.
While mature methods and tools have been available for analysing production processes, the same cannot be said for businesses that rely on people interactions. An exception is Organisational Network Analysis (ONA).
ONA provides both visual and analytical methods for assessing and improving your networks of business relationships. Benefits accrue at multiple levels; from the individual, looking to enhance their personal networking, to the organisation wanting to facilitate greater co-operation between business units, or to market place alliances or multi-sourcing outsourcing arrangements.
Through the use of case studies, you will learn how to apply ONA tools such as Netdraw to make visible the informal networks that you operate in. You will be exposed to the full process of collecting data for the analysis, data preparation, working with ONA tools and most importantly learn how to interpret the results into actionable interventions for your organisation.
The course is not presented at a technical level, requiring only basic computer skills.
“ …we knew there were issues, but seeing them highlighted as starkly as this really brings the issue into focus for us” – Health Executive
“ …it was good to find out who the quiet achievers are in our network, that people really rely on for advice” – CEO, Multi-national company
“….we finally have some evidence to demonstrate that our communities of practice programme is improving collaboration across the organisation” – Government Regulatory Authority
“….this helps our succession planning….we now know what relationships we need to cover, for staff that are moving on” – Client relationship manager
“….provided us with an insight into our own organisational behaviour, a bit like reading the tea leaves” – Government utility
